T&C's | Tuya Smart Home

Terms & Conditions

100% Customer Satisfaction Guarantee for Complete Peace Of Mind

ONLY AVAILABLE FROM HENRAC TECH – 14-day money-back guarantee

Should you NOT be satisfied with your purchase for any reason whatsoever you may opt to return the products to us for a refund within 14 days of delivery/receipt. Goods returned must be within the original packaging & without any scratches or blemishes (‘as received’ condition):

The delivery date or receipt is when the goods are signed for via courier or collected via PostNet/order collection.
Refunds are valid for the product pricing only &exclude the initial delivery fees via Courier or PostNet.
Refunds will be processed within 72 hours from the date of receipt by us which includes 48 hours for technical assessment.
All refunds are via an EFT to your nominated bank account. (we cannot refund directly to your Credit Card or PayPal account).

warranty returns

What is your returns policy?

Should you wish to return any item after the 14-day money-back guarantee but within the Warranty period. This may be either a ‘Warranty replacement’ or a ‘Warranty refund’. From your nearest PostNet branch countrywide request the standard ‘PostNet to PostNet service & return goods to us as follows:-

PostNet Branch: Waterkloof Ridge, Pretoria.

Att: Henrac Tech

Cell: 060 319 2282

Once received at the above branch, PostNet will inform us via an SMS that your parcel has arrived. We collect three times a week. Once received by us, your order status will be changed to ‘returned’.

Please note that parcels are collected on Tuesdays & Thursdays.

Please ensure that your correct contact details & order reference number are included within the return parcel:

Return shipping costs are for the customer’s account. The preferred method of returning goods is via the ‘PostNet to PostNet.
If you have requested a replacement as opposed to a refund Return shipping costs for items which fall under the warranty period, are paid for by Henrac Tech.
Items returned after the 14-day guarantee but within the Warranty period will attract a 10% handling fee.

Shipping

Do we ship internationally?

Currently, we only ship within the 9 provinces of South Africa.

For your convenience, several delivery options are offered. Selecting the best option depends on where you reside (physical delivery address specified on your order):

Metro areas: if you work/reside in a metro city or town, we recommend selecting ‘metro courier’ as they are both the fastest & most cost-effective delivery option. This service is Door to Door courier, countrywide. Deliveries are Monday – Friday 08h00 – 17h00 (excluding public holidays). Due to the above work addresses are most commonly used.
Rural Areas: if you reside within a rural area, we recommend selecting ‘PostNet to PostNet as they are the most cost-effective delivery option.

The majority of our products are dispatched via National Satchels Bags. Within 24 hours of the order ‘payment received’ confirmation you will receive an automated email containing all relevant delivery details & tracking number.

How long does shipping take?

We ship from within Gauteng which has an average of 2-3 days delivery, while Cape Town is 4-5 days.